Privacy Policy & Terms and Conditions

Effective Date: May 22, 2025
Company Name: Hawaii Electrical Solutions, LLC – LIC# BC-35626
 Phone: 808-727-2999
 Email: info@heshawaii.com
 Website: https://www.heshawaii.com

Introduction

Hawaii Electrical Solutions, LLC (“we,” “us,” or “our”) is committed to protecting your privacy and being transparent about how we use and manage your personal information. This Privacy Policy and Terms & Conditions outlines how we collect, use, and protect your data, and describes the terms that apply when you engage with our services, including communications via phone, text, and our website.



By using our services—whether submitting a form online, contacting us by phone, or receiving SMS communications—you agree to the terms in this document.

Information We Collect

We may collect the following types of information:

  • Your name and contact details (e.g., phone number, email address)
  • Communication preferences and opt-in status
  • Appointment and service details
  • Feedback and survey responses

How We Use Your Information

Your information is used to:

  • Send service-related communications, such as:
  • Appointment confirmations and reminders
  • Technician dispatch alerts
  • Job completion updates and billing notifications
  • Customer feedback or satisfaction surveys
  • Improve our customer service and internal processes
  • Ensure compliance with federal and state communication regulations

SMS & Text Messaging Terms

By providing your phone number or opting in via web form or in person, you consent to receive text messages from Hawaii Electrical Solutions, LLC.

Message Types You May Receive:

  • Appointment confirmations and updates
  • Technician dispatch notifications
  • Billing and payment alerts
  • Customer service check-ins or surveys


Frequency & Charges:

  • Message frequency may vary
  • Standard message and data rates may apply, based on your mobile carrier plan


Opt-Out & Support:

  • Text STOP to opt out of receiving further messages
  • Text HELP for assistance or contact us at info@heshawaii.com


Consent Notice:

  • Consent is not a condition of purchase
  • You may opt in:
  • Verbally via phone or in person
  • Through a checkbox on our website forms

Data Protection & Third Parties

We are committed to data security. Your personal information:

  • Is used only for service-related communication
  • Will never be sold, rented, or shared with third parties
  • Is stored securely, with access limited to authorized personnel only

Your Rights

As a user, you have the right to:

  • Access the personal data we hold about you
  • Update or correct any inaccuracies in your information
  • Withdraw your consent to receive SMS messages by texting STOP
  • Contact us at any time for questions, support, or to opt-out of communications

Changes to This Policy

We may update this Privacy Policy and Terms & Conditions periodically. When we do, we will revise the “Effective Date” listed above.


By continuing to use our services and submitting your information, you acknowledge and accept the current version of this Privacy Policy and Terms & Conditions. We encourage you to review this page periodically to stay informed.